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Authors:
Geierhos, Michaela; Lee, Yeong Su; Schuster, Jörg; Kobothanassi, Despina; Bargel, Matthias 
Document type:
Konferenzbeitrag / Conference Paper 
Title:
A Social Media Customer Service 
Collection editors:
De Bra, Paul; Grønbæk, Kaj 
Title of conference publication:
Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia 
Conference title:
ACM Conference on Hypertext and Hypermedia (22., 2011, Eindhoven) 
Venue:
Eindhoven, The Netherlands 
Year of conference:
2011 
Publisher:
ACM 
Year:
2011 
Language:
Englisch 
Open Access yes or no?:
Nein / No