Geierhos, Michaela; Bäumer, Frederik Simon; Schulze, Sabine; Klotz, Caterina
Dokumenttyp:
Konferenzbeitrag / Conference Paper
Titel:
Understanding the Patient 2.0
Untertitel:
Gaining Insight into Patients' Rating Behavior by User-generated Physician Review Mining
Herausgeber Sammlung:
Christiansen, Henning; Stojanovic, Isidora; Papadopoulos, George A.
Titel Konferenzpublikation:
Modeling and Using Context
Untertitel Konferenzpublikation:
9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6,2015. Proceedings
Reihentitel:
Lecture Notes in Computer Science; Lecture Notes in Artificial Intelligence
Bandnummer Reihe:
9405
Konferenztitel:
International and Interdisciplinary Conference on Modeling and Using Context (9., 2015, Larnaca)
Konferenztitel:
CONTEXT 2015
Tagungsort:
Larnaca, Cyprus
Jahr der Konferenz:
2015
Datum Beginn der Konferenz:
02.11.2015
Datum Ende der Konferenz:
06.11.2015
Verlagsort:
Cham
Verlag:
Springer
Jahr:
2015
Seiten von - bis:
159-171
Sprache:
Englisch
Stichwörter:
Health 2.0 ; Rating Behavior ; Patient Opinion Mining on Physician Rating Websites
Abstract:
Patients 2.0 increasingly inform themselves about the quality of medical services on physician rating websites. However, little is known about whether the reviews and ratings on these websites truly reflect the quality of services or whether the ratings on these websites are rather influenced by patients’ individual rating behavior. Therefore, we investigate more than 790; 000 physician reviews on Germany’s most used physician rating website jameda.de. Our results show that patients’ ratings do not only reflect treatment quality but are also influenced by treatment quality independent factors like age and complaint behavior. Hence, we provide evidence that users should be well aware of user specific rating distortions when intending to make their physician choice based on these ratings. «
Patients 2.0 increasingly inform themselves about the quality of medical services on physician rating websites. However, little is known about whether the reviews and ratings on these websites truly reflect the quality of services or whether the ratings on these websites are rather influenced by patients’ individual rating behavior. Therefore, we investigate more than 790; 000 physician reviews on Germany’s most used physician rating website jameda.de. Our results show that patients’ ratings do... »