Community support is currently gaining more and more importance in all areas from knowledge management to customer support. This paper addresses the usage of non-desktop user interfaces, namely public shared displays, as an additional interface to community support applications. By displaying information from within the community such Community Mirrors can support insiders and outsiders gaining awareness of the community. We present an overview of how such devices can be used for community support, and briefly describe three applications we have designed.
«Community support is currently gaining more and more importance in all areas from knowledge management to customer support. This paper addresses the usage of non-desktop user interfaces, namely public shared displays, as an additional interface to community support applications. By displaying information from within the community such Community Mirrors can support insiders and outsiders gaining awareness of the community. We present an overview of how such devices can be used for community suppo...
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